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Amazon’s ‘free, no hassle returns’ issue results in over $1 billion settlement

Amazon has agreed to a settlement that will return $600 million to affected customers and pay $309 million in damages. The deal resolves a U.S. class-action lawsuit alleging that the company’s “free, no-hassle returns” policy led to refunds being incorrectly denied and consumers being charged after returning items.

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  1. The Verge·
    Amazon’s ‘free, no hassle returns’ issue results in over $1 billion settlement
  2. TechMeme·
    Amazon agrees to pay a $309M settlement and return $600M to users in a US class action lawsuit over allegedly incorrectly denied refunds since September 2017 (Mike Scarcella/Reuters)
  3. TechCrunch·
    Amazon agrees to pay consumers $309M in returns policy settlement