Airbnb says a third of its customer support is now handled by AI in the U.S. and Canada

Airbnb’s custom-built AI agent now manages roughly one-third of its customer-support issues across the United States and Canada, and the company is preparing to extend the same capability worldwide. In addition, Airbnb is embedding artificial-intelligence functions into its platform’s search, discovery and support tools, testing the new search feature with a limited group of users.

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