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Airbnb says a third of its customer support is now handled by AI in the U.S. and Canada

Airbnb’s custom-built AI agent now manages roughly one-third of its customer-support issues across the United States and Canada, and the company is preparing to extend the same capability worldwide. In addition, Airbnb is embedding artificial-intelligence functions into its platform’s search, discovery and support tools, testing the new search feature with a limited group of users.

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Como foi noticiado

  1. TechCrunch·
    Airbnb says a third of its customer support is now handled by AI in the U.S. and Canada
  2. TechCrunch·
    Airbnb plans to bake in AI features for search, discovery and support
  3. Engadget·
    Airbnb is testing out AI search with a 'small percentage' of users
  4. TechMeme·
    Airbnb says its custom-built AI agent now handles ~33% of its customer support issues in North America, and it is preparing to roll out the feature globally (Sarah Perez/TechCrunch)