Amazon says it blocked Meta's Muse AI assistant from accessing Amazon.com to shop on users' behalf, citing ToS violations, security risks, and merchant consent (Todd Bishop/GeekWire)
ThinkingNews Desk · how this was written
Amazon has blocked Meta’s Muse AI assistant from accessing its online shop, citing violations of Amazon’s Conditions of Use and privacy and security concerns. The company says Muse operates without disclosure and without merchant consent, preventing it from shopping on Amazon.com.
Written from all 6 reports below, not from any single one.
How it was reported
- TechMeme·Amazon says it blocked Meta's Muse AI assistant from accessing Amazon.com to shop on users' behalf, citing ToS violations, security risks, and merchant consent (Todd Bishop/GeekWire)
- The Verge·Amazon doesn’t trust Meta’s Muse AI agent
- Engadget·Amazon bars Meta's Muse AI from shopping on its site
Amazon has blocked Meta’s Muse AI from accessing its online shop, citing violations of Amazon’s Conditions of Use. Muse, launched earlier this month, can shop using a single-use card from Stripe and claims it never sees users’ passwords or payment methods. Amazon says Muse operates without disclosure, raising privacy and security concerns.
- The Next Web·Amazon blocks Meta’s Muse and accuses Perplexity of misleading a court
Amazon blocked Meta’s Muse AI assistant from accessing Amazon.com, citing unauthorized use of customer credentials and data scraping that bypasses Amazon’s personalization. It also filed a 41-page amended complaint against Perplexity, alleging the company’s Comet iOS app copies Amazon session cookies to Perplexity’s cloud servers, violating computer fraud and tortious interference statutes. Both actions target third-party AI agents that operate without Amazon’s permission.
- Hacker News·Amazon Blocks Meta's New Muse AI Agent from Shopping on Amazon.com
- TechCrunch·Meta’s AI agent has been blocked from using Amazon.com
Meta’s AI assistant Muse was blocked from purchasing items on Amazon, triggering an error that cites Amazon’s Conditions of Use. The block reflects Amazon’s decision to refuse access to its platform by the AI agent. Amazon may avoid agent-driven commerce because mistakes could lead to customer and vendor disputes, and Muse’s hallucination rate, while low, is not zero.
Related stories
- Meta launches Muse, a personal AI agent that runs on a dedicated VM in Meta's cloud, initially available in the US, with support coming soon for its AI glasses (Ina Fried/Axios)7 outlets
- Meta patches Muse exploit that let attackers control the AI agent3 outlets
- Court lets Perplexity’s AI agent shop on Amazon, overturning a ban3 outlets
- Meta put Muse in a Tamagotchi like 'Charm' device5 outlets