AI agents are flooding public services with new requests

AI-generated filings have caused public-service request volumes to soar, with UK housing-ombudsman complaints rising from 2,600 in 2022 to over 7,000 last year and the US CFPB seeing a five-fold increase. Researcher Chris Schmitz documents 84 cases across 11 jurisdictions, showing a consistent post-2022 surge linked to easier AI assistance and arguing that most new submissions are legitimate claims, presenting both a resource strain and an opportunity to redesign services for reduced administrative burden.