Christy Chen on why today’s chatbots aren’t built to help you know yourself

Christy Chen, founder of Cit Labs, says AI chatbots fall short on emotional support because they are optimized for engagement, trained on text that mimics support rather than provides it, and lack physiological signals. Her startup integrates EEG data with clinician-defined guardrails to create a purpose-built system that can genuinely help users understand themselves.