OpenAI is building AI agents for everything. Will everyone use them?

OpenAI’s new ChatGPT Work, priced at $20 per month, extends large-language-model agents to non-technical tasks by granting them access to users’ inboxes, Slack, phone, Notion, Figma and other tools, allowing autonomous completion of multi-step projects. Lead engineer Andrew Ambrosino says internal adoption is near-universal, yet external usage remains low—under 1% of individual subscribers—highlighting the challenge of scaling agentic AI beyond software-engineer workflows.